Archive for the ‘Impact of stories’ Category

You need to flip the script – about branding and storytelling (part I)

Tuesday, May 17th, 2011

(This blog post on “flipping the script” will consist of 4 articles on branding and storytelling. Stay tuned to catch’em all.)

I’ve heard the phrase “flip your script” or “flip the script” in various hip-hop songs.

It often means to do the unexpected, to deviate from the norm. I would like to link to storytelling. Before telling you why I would like to share this video with you.

Dear 16-Year-Old Me is Canadian campaign for skin cancer awareness sends a powerful message about what it means to be an adult, reflecting on the past and realizing there’s so much you needed to say before it was too late. The video got over 1 million views in less than 10 days. And all of this with no paid media for this campaign.

The campaign flipped the script!

The video is one long story brought by a cast of survivors openly addressing themselves when they were 16. This story is good example of what I call “Storynomics” (I am writing a book about this). The makers of this video understand that we are living in the new experience economy where the most trusted people and organizations are the ones that build, produce and tell stories we can connect with. These organizations use stories as a product.

Let’s go back to the video. Sure, it’s a typical “talking heads” online PSA which features different people. But it’s pretty inspirational. The concept and the content have really struck a chord. Why? Because it works with the power of storytelling. The video clocks in at just over five minutes. In terms of online viewer attention span they sure flipped the script. Even with its 5 minutes long, it’s kind of hard to tear yourself away from it. So instead of making a 30 or 60-second version they decided to tell the full story. I watched it from start to finish and looking at the comments I was not one sitting it right through to the end.

The makers of this campaign probably were a fan of the “Dearmebooks.com site.

If you were to write a letter to your 16-year-old self, what would it say? In DEAR ME: A LETTER TO MY SIXTEEN-YEAR-OLD SELF, some of the world’s best loved personalities have written just such a letter. They range from the compassionate to the shocking via hilarity and heartbreak, but the letters all have one thing in common: a story that offers a unique insight into the teenager who would grow up to be…. Stephen Fry, Kim Wilde, Annie Lennox, Paul O’Grady, Jackie Collins, Peter Kay, Debbie Harry, Yoko Ono and Emma Thompson… to name but a few!

Where the Dear-16-Old Me campaign really flipped the script was here: Dear 16-Year-Old Me = The Reverse “It Gets Better” Campaign. Don’t we all know these traditional “get better communication” most pharmaceutical companies send out? They sound like this: I had a fantastic life… enjoyed going to the football with son … man, did we had a great time … than I got sick… it was really bad … the worst part was that I couldn’t go to the football with my son anymore… but luckily company X was there … and taking their fantastic medication I started to get better. End of story.

This 16-year-old me campaign is sort of like the reverse these “It Gets Better” campaigns. Like, “Hey kids! Enjoy your lives while you still have it, because eventually you will succumb to the single disease taking away more lives than anything else.” And they bring this message through real stories of survivors of disease.

So is that easy? Just tell stories? Well, let me dwell on this a little bit more in my next blog post: Storytelling and the old AIDA communication model.

WHY I do what I do (that corporate story stuff)

Tuesday, May 10th, 2011

I like Simon Sinek.

I feel like I know him. He probably doesn’t know me. I don’t care, I still like him. Let me explain WHY.

Simon has a great book “Start with Why”. He spends a lot of the book looking at the diagram – the Golden Circle.

WHAT: Every single company and organization on the planet knows WHAT they do.

HOW: Some companies and people know HOW they do WHAT they do. Whether you call them a “differentiating value proposition,” “proprietary process” or “unique selling proposition,” HOWs are often given to explain how something is different or better.

WHY: Very few people or companies can clearly articulate WHY they do WHAT they do. When I say WHY, I don’t mean to make money—that’s a result. By WHY I mean what is your purpose, cause or belief? WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?

The simplicity of understanding WHY and making sure your HOW and WHAT connect with that has really helped me and my story work.

So  yes, I am asking the question “WHY” a lot.

It’s about connection

People have to connect with your “WHY”. A lot of companies have a purpose (WHY) that has come from the leader, which is how it should be – but, and this is a big but, people have to connect to that WHY. If your WHY is to build a large, profitable and successful company – people won’t connect with that. People aren’t interested in helping you to build a company and become more successful. WHY has to connect with their heart.

A story of failure?

My story is not much different from a lot of other young entrepreneurs. Armed with a vision of how I could do it better, a lot of passion and the right amount of insanity, I set off to do something with an over 90% statistical change of failure: start my own business.

In all of this it was necessity that helped me articulate the “Why.” It was my need to understand what was causing my frustration and my need to get out of the corporate world. I knew what I had been doing. I knew how I had doing it, but I didn’t know “Why.” Success and happiness can only fully exist if all three of those things are in balance.

Only when I learned to articulate “Why” I do what I do — to inspire people to do the things that inspire them – would my life start to turn around. I literally stopped talking about what I did and only started talking about what I believed: the power of storytelling. In the beginning my story had no connection what so ever with the world of business and clients. But people who believed what I believed wanted to learn more. My friends started talking about my “Why.” They invited me to their homes for informal gatherings to talk to their friends. I started to get invitations to more and more places, from more and more people — everyone who wanted to learn about this thing called the “Why.” My “Why” became social and was working all the new social media channels. And learned using these as I things evolved.

My life profoundly changed and I had a new direction.

I started doing things and meeting people I never imagined I would. In fact, there’s not a single thing I’m doing now that I imagined doing, let alone wrote down in any plan. I never imagined I would become a speaker, yet now I get two to four speaking requests per month. I never imagined writing a book. I never imagined working with CEO’s and senior managers on defining THEIR story. Yet I now and then and I sit down with leaders of all kinds of companies.

Which brings me to the most simple big-why-point: I am not an academic, nor am I some consultant with some “proprietary process.” I’m just a guy who discovered something that profoundly changed my life — a new direction. I made a decision that I would work to share what I had discovered because if more people could also find clarity of “Why,” it would make the world a better place, and this was a totally selfish pursuit because I would prefer to live in a better world — a world filled with optimism and inspired leaders.

So yes, I believe this why stuff is important.

I am (not) that guy!

I was in Prague a few weeks ago -speaking on a conference about Brand Journalism- with David Henderson –a guy I have been following quite a bit on his blog. David is an award-winning journalist and communication strategist. David asked me to join him in this conference to talk about storytelling. Just four years ago, I was starting up a little out of-the-box-local-communication-consultancy-business. The big dreams I had then was of making a living out of working with storytelling in a bizz environment. I never thought of becoming a more international oriented (and bigger) communication consultant. I never imagined doing what I do now and especially never imagined doing what I did a few weeks ago at the conference. Besides, even if I did imagine something like it, no one would have taken me seriously.

What makes the whole experience even more surreal is that I wasn’t there as an outsider. David asked me to join him in leading the whole conference as an adjunct key note speaker. In other words, I was there as an equal.

I’m not that much more experienced than I was four years ago. The only thing that changed — the thing that changed the course of my career so dramatically — was the introduction of a clear Why into my life.

Why this why stuff changed my life

I did not invent the concept of Why; I just discovered it. It is a naturally occurring phenomenon that exists deep in the human brain and influences the behavior of every one of us. It is what drives our behavior and is where our inspiration comes from. The discovery happened by accident, not because I was looking to fill some market segment, but because I needed feel inspired again. I had lost that feeling and I wanted it back.

Today I continue to work hard to focus my career around my Why, which is both to inspire people to do the things that inspire them and to not worry about what I would do or where it would take me. This was the opposite of what most of us are raised to think from hearing: “Figure out what you want to do and focus on that.” I still don’t know what I want to do, but I know Why I do the things I do. It is this open-minded approach that has opened so many doors for me.

That is my story.

I’m actually quite uncomfortable talking about this stuff. Still I did decide to tell you my experience with this “why” stuff because I believe it is crucial in defining YOUR story and to make sure your story would stick and resonate with your audience. So stay close to yourself when you work on your story. In defining and working your story forget all the this crazy and complex positioning talk of classical communication consultants. (I still most of the time don’t want to be called a consultant because of the negative stories that circulate around this kind of business.) Just connect with your big “why”, try to write it down and you’ll see that you will not be a long way from mnailing down YOUR story. And all sort of happy connections will automatically follow…

Do you know this consultant joke?

The Oldest Profession…

A medical doctor, an engineer, and a management consultant were arguing about what was the oldest profession in the world.

The doctor started… “Well, in the Bible, it says that God created Eve from a rib taken from Adam’s body. This must have required surgery, and so I can claim with a high degree of confidence that mine is the oldest profession in the world.”

The engineer responded, and said, “But earlier in the book of Genesis, it states that God created the order of the heavens and the earth from out of the chaos. This was the first and certainly the most impressive application of civil engineering. Therefore, dear doctor, you are wrong: mine is surely the oldest profession in the world.”

The management consultant leaned back in his chair, smiled, and then said confidently, “Ah, but who do you think created the chaos?”

Don’t be that guy and start your own WHY thing today. Start looking at your BIGGER story.

Note:

Few days after this blogpost I read this great article from Clay Forsberg “Don’t fool yourself, your customers don’t care about you“. I think you should read it.

 

How new is the new gold? And where can I find it?

Friday, March 25th, 2011

Is Brand Journalism the new gold? schermafbeelding-2011-03-25-om-1200551

Not necessarily.

But make no mistake, the essential elements of brand journalism are today more important than ever.

If you are an organization who strives to create unique and valuable content and share it with the world, then you’re probably already doing brand journalism.

This is what Larry Light, McDonald Corp.’s chief marketing officer of McDonald’s said in 2004:

“Mass marketing no longer works and no single ad tells the whole story.”

Although this is not a new message I see a lot of companies struggling with exactly that today. And they are asking themselves this question:

“how can we tell our story so it sticks in the minds and hearts of our audience?”.

So Larry Light adopted in 2004 a “new” marketing technique that he called brand journalism.

Speaking at a conference at the New York Sheraton Hotel and Towers in 2004, Mr. Light described the concept as one marking “the end of brand positioning as we know it.” He went on to say that effective marketing should use many stories rather than employing one message to reach everyone. In effect, he declared that McDonald’s was abandoning the universal message concept.

“Any single ad, commercial or promotion is not a summary of our strategy. It’s not representative of the brand message,” he said. “We don’t need one big execution of a big idea. We need one big idea that can be used in a multidimensional, multilayered and multifaceted way.”

He went on to define brand journalism, which he also referred to as a brand narrative or brand chronicle, as a way to record “what happens to a brand in the world,” and create ad communications that, over time, can tell a whole story of a brand.

The concept of brand journalism was first used by David Meerman Scott at the beginning of the 2000s. At the same time, David Henderson, an awarded former news correspondent with CBS and a communication specialist started using the concept in order to enhance the value created by corporate online newsrooms.

David Henderson says:

“The ultimate key to success for next generation online newsrooms is a constant flow of fresh, credible and appealing news updates, features and photos together with unceasing promotion through social media communities.”

schermafbeelding-2011-03-25-om-115850So I let me ask you this question: is brand journalism new to you?

And a even more relevant question would be: is brand journalism useful for you as a person/company/organization/brand today?

Lately I hear a lot of people talking about content and content strategy. Is content and brand journalism the new gold for marketing and communication teams?

Let us have a look at what David Henderson describes as essential elements in Brand Journalism:

  • social media tools – built into each story to provide for easy commenting, posting to Twitter, e-mailing to a colleague or connecting to any number of social networking sites;
  • news stories – written by working journalists in a concise, balanced and legitimate news style, free of sales pitches and self-promotion;
  • profiles of employees, executives and experts – drafted as appealing features;
  • photos – shot by accomplished photojournalists in order to provide the media with easy access to high-resolution images;
  • contact links – instantly alert specific staff members assigned to media inquiries or questions from customers;
  • search engine optimization (SEO) – runs invisibly and automatically to ping or alert every search engine to new activity and stories and boost all-important search engine ranking.

If you look at content in this way I would say “yes, brand journalism is the new gold”.

But I also see a lot of people today producing content for content’s sake. That’s not brand journalism!

What you really need to do this:

schermafbeelding-2011-03-25-om-120802You need to start building an emotional and engaging story. This story tells your audience who you are and what you stand for. And you need to tell your story in a compelling and authentic way.

It is that simple to really become a connected company or a connected person in today’s hyper-connected world.

This is the way people connect in today’s new world.

Want to know more about how to use the power of story and brand journalism?

Join me at the “Brand Journalism International Workshop” in Prague, April 14-15.

a fabulous brand story….

Tuesday, February 15th, 2011

Stories?

We all spend our lives telling them, about this, about that, about people..

But some?

Some stories are so good we wish they’d never end.

They’re so gripping that we’ll go without sleep just to see a  little bit more.

Some stories bring us laughter and sometimes they bring us tears….

but isn’t that what a great story does?

Makes you feel?

Stories that are so powerful….

they really are with us forever.”

What a great story!

Wednesday, October 6th, 2010

“Have you heard the story of …?”, “Man, what a great story”,…

We hear statements like that every day. And it appeals to us enormously. Every time. In fact, the current trend toward information “overkill” seems to have actually increased our appetite for truly authentic stories. Stories that inspire us to give meaning to our lives, to surround ourselves with products that show us who we really are. If you wish to play the lead in a sensational story of this type, or to turn your company into a powerhouse of success, you can harness the power of storytelling at various stages of your life or that of your business.

  • Storytelling for HR? Of course.
  • Storytelling for organizational change? Yes.
  • Storytelling to create impact with your internal audiences? Bill says yes!

Bill Quirke is a leading authority on internal communication. He is an international speaker and author of two major books “Communicating Corporate Change” and “Making the Connections”. Bill will be speaking on the BoomXY conference of Stichting Marketing.

This is how smart professors formulate it: Storytelling is a powerful and under-used method of communication that can have significant benefits when used in an organizational setting. And this is how a smart professor sounds and looks like:

Boom boom boom!

Sunday, September 19th, 2010

Met BOOM-X-Y komt Stichting Marketing op 27 oktober volop in aanraking met corporate storytelling. De expert groep Internal & Employer Branding wil weten hoe je medewerkers -over alle generaties heen- aan je bindt en engageert.

We all know that engaging employees is essential to your business’ success. Therefore, effective communication with employees is key. But how can internal communicators keep up their game and respond to the demands of the different generations and ever-changing work environments? How can they make sure the brand message reaches everyone and that they listen to what they have to say?

schermafbeelding-2010-09-19-om-153531

Ik ben blij vast te stellen dat het woord storytelling dé rode draad is in het BOOM-X-Y event. Want communiceren op een manier die mensen rààkt blijkt het moeilijkste te zijn dat er is. In mijn vorige, vijftienjarige carrière als communicatie manager heb ik zelf ongeveer alle fouten gemaakt die je kan bedenken: vaag en abstract raaskallen, hoofd- en bijzaken verwarren, strategisch hoogdravende taal gebruiken, mijn publiek uit het oog verliezen, en ga zo maar voort. Maar ook bedrijven slagen er vandaag niet in hun medewerkers te inspireren. Hoe komt dat?

Zonder story geen verhaal
Omdat ze hun unieke verhaal niet verduidelijken of, erger nog, het onvoldoende kennen. Zelf kwam ik tot een belangrijk inzicht. Wilde ik mijn publiek echt bereiken dan moest er een story gekoppeld zijn aan mijn verhaal. Zonder story; geen verhaal! De laatste drie jaar verdiepte ik mij dan ook in alle facetten van storytelling. In het mythische van sprookjes en de aantrekkingskracht van heldenverhalen. In de kracht van metaforen en parabels. In narratieve technieken en scenarioschrijven. In de psychologie van overtuigen. In wat emotie en verhalen met de hersenen doen. Maar ook in veranderingscommunicatie en waarom deze vaak zo moeilijk is. In het belang van authentiteit en waarden voor bedrijven en waarom bedrijfsleiders er niet in slagen hun boodschap over te brengen.
Annette Simmons (Whoever tells the best story wins) zegt het zo:

Most of us have been conditioned to believe that business communication must be clear, rational, and objective, with no place for emotion or subjective thinking. But great communicators know that the best way to inspire, motivate, and persuade others is to infuse a human element into discussions through the simple telling of stories.

Stof genoeg voor het event op 27 oktober, lijkt mij. Ik zal er zijn. Jij ook?

Wanneer je je inschrijft voor het event krijg je automatisch 20% korting op de inschrijvingsfee van mijn workshop “Storytelling voor bedrijven”. En als kers op de taart wordt tijdens het event een gratis incompany inspiratiesessie verloot. Geen bla bla maar veel boem boem dus.

Dead to boring powerpoint presentations

Tuesday, September 14th, 2010

Do you want to escape from powerpoint hell :-) ?

Sean Gallagher of Techgoesstrong explains how in his recent blog posting:

“If you go to a lot of meetings, you’ve probably sat through some pretty awful presentations.  Part of what turns even the most interesting presentation into a quick trip to narcolepsy is the numbing power of the tool most presentations are built with–Microsoft PowerPoint.”

“I went to a recent presentation by a teacher at my son’s school, and found myself struggling to pay attention.  The problem wasn’t so much the content as the way it was presented.  PowerPoint can be a great tool in the hands of a trained professional.  But many people get hemmed in by templates, layouts and the technical details, and then spend their presentations essentially reading their slides to the audience.”

“One way to escape the bullet-list monotony of PowerPoint is a new web-based presentation tool called Prezi.  Prezi uses the equivalent of a large bulletin board to create animated, dynamic presentations that move through the topics of a presentation in a way that makes it more appealing to the audience—and breaks the presenter out of the habit of reading along with the slides.”

“Prezi lets you bring in words, pictures and videos, and arrange them in a storyline.  The storyline animates the presentation, panning and zooming from one point to the next.  You can size each element based on the structure of the presentation, zooming in for each minor point within a subject and then pulling back out to a larger view for the context.”

“Since it’s web-based, Prezi presentations can pull in other web content, including YouTube videos Prezi also can be embedded into web pages and blogs.  Here’s an example of how Prezi works from corporate communications guru Raf Stevens—a presentation about the power of storytelling (just click on the forward arrow button to step through the presentation).”

Just one extra remark from me: do not let the tools overpower your true story!

Prezi-stuff risks doing just that. Let us therefore welcome all new tools that help us tell our story. But let us not forget the real value of an authentic story told in an authentic and simple manner.


How authentic are we willing to be in the public eye?

Thursday, September 9th, 2010

A new question for you. It comes from Brett A McCall posted as a comment on my recent article “Story hepls sales like sex”.

I am glad to share with you his view on my article and welcome your new comments on his question raised.schermafbeelding-2010-09-09-om-1044082

This is a response to a blog entree from Raf Stevens about how storytelling is similar to sex in its effect on sales. He developed the Prezi over there on the Right.. and he is a Corporate Storyteller… and I LOVE HIS WORK!!! But I am just getting started, so I will leave it there for now and let you read my response below.


Storytelling IS being reclaimed.. through the MANY platforms on which people can tell their stories through multiple mediums. These are the “dwellings” in which we are LIVING our stories. This is us being our story… and some have got it better than others. “You are your story.” ~A wise man said

We cannot blame the marketers for them steering us in directions that are fantasy or false… ultimately we choose to believe those stories as consumers… or not.
Seth Godin actually changed the title of his book from All Marketers are Liars to All Marketers are Story Tellers.. because that is the function of marketing :: Tell a story that compels the consumer to purchase the item in the story. Ultimately that’s what consumers buy!

I think the question is NOT “should we reclaim” but “how powerfully are we going to put ourselves out there”? How authentic are we willing to be in the public eye? On some level people have to free themselves up enough to SIMPLY START TELLING THEIR STORY… regardless of what people will think or if someone else will glean an amazing idea from your story and make millions because of what you said!!! Our timeframe is too tight and the ideas being spread are TOO important to hold onto them. Something like I was saying earlier this year.

Raf: I want to tell stories with a team of people.. using graphics, video and encouraging engagement.. Keep up the good work, I will be following your blog to continue the inspiration!!

Conversations and stories

Tuesday, August 31st, 2010

In business we have the tendency to analyse, structure and formulate as precisely as possible. Even so in most business conversations.

In simple and even difficult situations these techniques of structuring info have proven to be succesful. In situations where we are facing a complex (or even chaotic) environment  factual conversations drilling for structured info are often not enough. We need context and sense-making to understand what is really happening.

Are many (most?) of our conversations in the workplace not transactional? Are they conversations at all? It is here where storytelling comes in. orson

Let me share with you this story where Michael Parkinson of ABC Television once interviewed Orson Welles.

 Orson Welles came to my room and I’d been working on this interview for, like, all my life, and I opened the door and he was dressed entirely in black, black sombrero, black tie, black shirt, black cloak and he swept into the room. Incredibly dramatic.

“My name’s Orson Welles”, he said “And you would be?”

And I said, “Er Parkinson.”

“Yes”, he said.

And he looked around and he saw this scrap of paper on my desk and he said, “That?”

I said, “My questions.”

“Do you mind if I look?”

I said, “No.”

And he picked them up and he turned to me and he said, “How many of these shows have you done?”

I said, “Two.”

“I’ve done many more”, he said. “Will you take my advice?”

I said, “Certainly”.

And he ripped up the questions and he said, “Let’s talk”. And walked away.

And he sat down and he did two one hours that night, that were majestic”

Sometimes the best stories arise from our letting go of the process and just having a conversation. 

Welcome your thoughts.

Data is the new (s)oil ?

Monday, August 23rd, 2010

I am surprised. Very surprised.

Just found this new TEDTalks posting of David McCandlesson.
schermafbeelding-2010-08-23-om-224739
Some quotes out of David’s speech:

“Information design and visualization poor the data in.”

“Data needs context to come to live.”

“We need to combine the language of the eye and the language of the mind.”

“Knowledge compression by using images.”

“Absolute figures need relative figures.”

“Information design is the solution for the information overload.”

What is the big deal here?

Where has David been hiding the lost couple of years. Has David never heard of the power storytelling to bring data to live?

More than images storytelling gives meaning and context to data. But the word storytelling does not seam to appear in David’s dictionary. How disappointing.

1 big tip for David: have a look at the work of Jonathan Harris.

And please read my earlier blog posting on Jonathan Harris.

(Reading this posting will at least by good for 1 thing: practicing your Dutch.)


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